My Account Using our refkeys.com website, logging in and placing an order constitutes your acceptance of the privacy terms and conditions detailed below.
1. Definitions and Terms
refkeys.com is the commercial name of XXXX, a legal person of Romanian nationality, with its registered office in Oradea, Str. Galileo Galilei no. 12, order number in the Trade Register: XXXX, unique tax registration code: RXXXXX
On this website, products are sold online only.
The commercial markup on this site is between 0 and 2000%.
The user will have permanent access to the Terms and Conditions for the use of the website to be able to consult them at any time.
In the event that you do not agree with these conditions, please do not use our website.
XXX SRL (refkeys.com) reserves the right to update and/or revise the Terms and Conditions at any time without prior notice, which is why we ask you to periodically monitor any changes.
By accepting the Terms and Conditions on this page, you express your consent to receive commercial communications or offers from XXXX SRL. The personal data of the Buyer will not be transmitted in any form to anyone by the Seller. You can unsubscribe at any time after receiving these emails by contacting us at contact@refkeys.com.
Seller: the commercial company XXX SRL, the private legal person, which acts, including through another person who acts on behalf of the respective natural or legal person or on its account, for purposes related to the commercial or professional activity of the respective person;
Buyer: the natural/legal person or any entity that creates an Account on the Site or places an Order on the Site, any natural person acting for purposes outside of their commercial, industrial, craft or professional activity;
Customer – natural/legal person who has or obtains access to the CONTENT through any means of communication made available by refkeys.com (telephone, electronic, etc.) or based on an existing user agreement between refkeys.com and it and which requires the creation and using an ACCOUNT.
User – any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the Terms and Conditions section.
Account – the section of the website consisting of an email address and a password that allows the Buyer to send the Order and which contains information about the Customer/Buyer and his history on the website (orders, invoices, delivery addresses, etc.)
Site – refkeys.com domain and its subdomains.
Order – an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer conveys to the Seller, through the website, his intention to purchase a software product/license from the website.
Product: any software product/license to be provided by the Seller to the Buyer as a result of the order.
Specification – all specifications and/or descriptions of the products as stated in their description.
2. CONTRACTUAL DOCUMENTS
2.1 By registering an order on the website, the buyer agrees to the form of communication (telephone/email) through which the seller conducts its commercial operations.
2.2 The notification received by the Buyer, after placing the Order, has the role of information and does not represent the automatic acceptance of the Order. Accepting the order and completing it is done by sending the purchased license and the necessary information to activate the license, via email by an operator of the Seller.
2.3 For justified reasons, the Seller reserves the right to change the quantity of digital products in the Order. In the event of a change in the quantity of digital products in the Order, the Buyer will be notified at the email address or at the telephone number provided to the Seller when placing the Order and will return the amount paid if applicable or send the full quantity ordered by Buyer.
2.4 The contract is considered concluded between the seller and the buyer when the buyer receives from the seller, via e-mail, the order with the ordered licenses and all the information necessary for activation.
3. ONLINE SALES POLICY
3.1. Access to place an Order is allowed to any User/Buyer.
For justified reasons, refkeys.com reserves the right to restrict the User/Buyer’s access to place an Order and/or to some of the accepted payment methods, if it considers that based on the User’s/Buyer’s conduct or activity on the Site, his actions could harm refkeys.com in any way. In any of these cases, the User/Buyer can contact the Customer Relations Department of refkeys.com to be informed about the reasons that led to the application of the above-mentioned measures.
3.2. Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the “contact” section of the Site. The seller has the freedom to manage the information received without having to provide justifications for this.
3.3 In the event of an unusually high volume of traffic coming from an Internet network, refkeys.com reserves the right to ask Users/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.
3.4. All prices related to digital products presented on the Site are expressed in US Dollars ($) and include VAT.
3.5. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the card issuing bank, in the event that the currency of its issuance differs from US Dollars ($). Responsibility for this action is borne by the Buyer alone.
3.8 All the information used to describe the products, software licenses available on the Site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.
4. RETURN POLICY AND PRODUCT WARRANTY
4.1. According to OUG 34/2014 Romanian low regarding the rights of consumers in contracts concluded with professionals, as well as for the modification and completion of some normative acts, art. 16 Exceptions to the right of withdrawal, our products fall under point m) the provision of digital content that is not delivered on a physical medium, if the provision has begun with the express prior consent of the consumer and after he has confirmed that he has become aware of the fact that you lose your right of withdrawal. For this reason electronic licenses are NOT returnable. For more details, please see the “Return Policy” page.
4.2. All licenses come with an activation warranty. This means that from the moment the tax invoice is issued, the Buyer has a guarantee of activation and assistance on demand for the entire duration of this guarantee, as presented in the “Product Guarantee” section on the website. After the expiration of the term, we do not guarantee the trouble-free activation of the products.
4.3. If the product cannot be used for the reasons stated in the “Product Warranty” section on the website and is within the warranty period, the Seller is obliged to offer a new identical product, valid within a maximum of 48 hours from the date on which the buyer notified the Seller about any non-conformity only as a result of the verification of the fulfillment of the conditions (stated in the warranty of each product in part along with the specifications of the purchased product) by the seller and the finding that the Seller is solely to blame for that issue.
4.4. If the Buyer has exceeded the warranty period for the respective order, the Seller reserves the right not to offer another product in exchange and not to offer technical assistance or return the amount received, regardless of the product or quantity purchased. For more details, please see the “Product Warranty” page .
5. CANCELLATION OF THE ORDER
XXX SRL makes every effort to provide correct information about the price and features of the products. Some prices may be incorrect. In case of registration of an order request with a ridiculous price, the Seller has the right to cancel the order request of the Buyer according to Romanian low Art. 17 of Ordinance no. 99/2000 on the marketing of market products and services. The seller reserves the right to cancel the order, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other, in the following situations, and not limited to:
- the prices displayed on the website (refkeys.com) are the result of a material error;
- the ordered product/products are no longer in stock;
- the transaction was not accepted by the bank issuing the Buyer’s card;
- the data provided by the Buyer on the website are incomplete and/or incorrect;
6. PAYMENT AND INVOICING
The prices displayed on the refkeys.com website are expressed in US Dollars ($), according to the legislation in force.
The Seller mainly offers the following payment methods to the Buyer/Client:
- payment with payment cards through the authorized services in refkeys.com;
- payment by bank transfer to the account mentioned by refkeys.com.
- Payment with cryptocurrency.
- Paypal.
Current payment methods are specified within refkeys.com on the Checkout page, section “Choose payment method”.
The card/payment account data of the Buyer/Client will not be accessible to refkeys.com nor will they be stored by the Company or by the payment processor integrated in the refkeys.com platform, but only by the institution authorizing the Transaction or another entity authorized to provide data storage services for the identification of the card used by the Buyer/Client to complete the Transaction, about whose identity the Client/User will be informed, prior to entering the data.
For Transaction security reasons, the Buyer/Client is advised not to stay logged in on refkeys.com and not to set the automatic login option on mobile devices. The disclosure of the access password in the Account is not allowed and it is recommended to use a password with a strong security character (eg: to contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).
The price and payment method are specified in each Order. The Seller will issue to the Customer/User an invoice for the Goods and/or Services delivered, the Customer/User being obliged to provide all the information necessary to issue the invoice in accordance with the legislation in force.
The Seller will send the Customer/User the invoice related to the Order exclusively in electronic format, by e-mail, to the e-mail address mentioned by the Customer/User in his Account.
For a correct communication of the invoice related to the Order, the Client/User is obliged to update his Account data whenever necessary and to access the information and documents related to each Order, existing in the Account.
By sending the Order, the Customer/User expresses his agreement to receive the invoices in electronic format via electronic mail, to the e-mail address mentioned in his Account.
In the case of online payments, the Seller is not and cannot be held responsible for any other additional costs borne by the Customer/User, including but not limited to currency conversion fees applied by the card issuing bank, if the currency of its issuance differs from US Dollar ($), or any other commissions. The responsibility for this action is borne solely by the Customer/User.
7. DISPUTES
Any disputes related to the execution of the contract will be resolved between the seller and the buyer/client amicably, otherwise, the parties may address the competent court at the headquarters of the trader/seller XXX SRL, respectively the Râmnicu Vâlcea Court or any other competent court.
8. DATA PROTECTION
According to the requirements of Romanian Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, our website managed by XXX SRL, has the obligation to manage in safe conditions and only for the specified purposes, the personal data you provide us about you, a member of your family or another person. The purpose of data collection is to use them for invoicing the ordered products.
The recorded information is intended for use by the operator for the purpose of delivering the products and is communicated only by you. According to Romanian Law no. 677/2001, you benefit from the right of access, intervention on the data, the right not to be subject to an individual decision and the right to go to court. At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of the data. If some of the data about you is incorrect, please inform us as soon as possible.